Goldlink Property Pty Ltd trading as JC Property Management (“Goldlink Property”, “we”, “us”, or “our”) is committed to safeguarding your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles contained within it, and we take our obligations seriously

This Privacy Policy outlines how we collect, use, store, and disclose your personal information, and explains how you can access or correct the information we hold about you.

Personal information refers to any information that identifies you or could reasonably identify you, including your name, contact details, and records relating to your dealings with us. This may also include sensitive information such as health-related data.

Collection of your personal information

We collect personal information only through lawful and fair means, primarily directly from you. Where it is impractical or unreasonable to do so, we may obtain it from third parties such as your legal, financial, or accounting representatives; publicly available sources including social media; Strata or Bodies Corporate; On-Site Managers; or other parties involved in a property transaction such as vendors, buyers, landlords, and tenants.

The personal information we collect will depend on the service we provide to you, and the circumstance under which we collect the personal information. It may include:

• property services clients (including prospective clients): name, age, date of birth, contact details, family and employment details, financial information (including assets, liabilities, income, credit history, and property valuations), tax file number, insurance details, banking and credit card details, estate or will information, references, and copies of photo identification
• contractors, service providers, and business partners: name, contact details, and information relevant to the services being provided or obtained
• job applicants: name, contact details, applications, references, and other information relevant to the role

Why we use your personal information

We collect, hold, use and disclose your personal information for the following purposes:

• to communicate with you, maintain business records, and operate our business effectively
• to deliver our property services, including property appraisals, buying and selling representation, leasing, advertising, business broking, conveyancing, property settlement, and utility connection and disconnection services
• for recruitment, employment, and contracting purposes
• to keep you informed about services that may be relevant to you
• to comply with any legal or regulatory obligations
• for any purpose that you would otherwise reasonably expect.

Disclosing your personal information

We may disclose your personal information to others, such as:

• your agents or representatives
• our employees, contractors, and service providers, including IT services, and mailing houses
• our related companies and other business partners
• professional advisers including solicitors, accountants, and auditors
• government, regulatory and law enforcement authorities
• third-party service providers such as energy, water, telecommunications, fuel, and insurance companies, where you have requested their services

Keeping your information secure

Your personal information is held in both physical and electronic formats. Electronic records are stored on secure, access-controlled servers. Our staff and agents are required to treat all personal information confidentially. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure. For details about our security measures, please contact our Privacy Officer

We use cookies

Our website may use cookies — small files stored on your device that help us understand how visitors use our site. Cookies do not personally identify you but may capture information such as your browser type, operating system, IP address, and referring website. You can manage cookie settings through your internet browser at any time. We use cookie data solely to improve our website and better understand our customers’ needs.

Marketing and opting out

We may use the personal information that we hold about you, including your contact details, to provide you with information about products and services that may be of interest to you. You may opt out of receiving all or certain types of marketing information from us at any time by contacting us on the details provided below.

Accessing and correcting your personal information

You have rights under privacy legislation to request copies of the personal information that we hold about you, and to request its correction. To do so, contact our Privacy Officer using the details below. We may charge reasonable costs for providing access. If we decline a request for access or correction, we will provide written reasons for doing so. We are not obligated to make corrections where we do not agree they are warranted.

We aim to keep all personal information accurate, current, and complete. Please notify us if you believe any information we hold about you needs updating.

Questions and complaints

We welcome feedback on this Privacy Policy. If you have any questions or concerns about how we have handled your personal information, please contact:

Att: Privacy Officer
Address: 15 Reach Pl, Huntingdale WA 6110
Email: jane@jcproperty.net.au

We will investigate all privacy complaints and respond to you in writing with our findings. You may also lodge a complaint with the Office of Australian Information Commissioner by calling 1300 363 992 or sending an email to enquiries@oaic.gov.au.

More information about your rights and our obligations in relation to privacy, and information on making a privacy complaint are available from the Office of the Australian Information Commissioner, which can be contacted at www.oaic.gov.au or by mail to GPO Box 5218 Sydney NSW 2001 or by email to enquiries@oaic.gov.au

Policy Updates

We may update this Privacy Policy from time to time. The most current version will always be available on our website